Terms of service

Terms and Conditions

1. Contract

All purchases constitute a contract between the purchaser and All Over Foods Ltd, trading as Scottish Hampers.

2. Definitions

• Goods: Refers to the products sold by All Over Foods Ltd.

• Services: Refers to any services provided by All Over Foods Ltd in relation to the sale of goods.

• Purchaser: Refers to the individual or entity purchasing goods from All Over Foods Ltd.

• Supplier: Refers to All Over Foods Ltd.

3. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with Scottish law. By making a purchase, you agree to submit to the jurisdiction of the Courts of Scotland.

4. Payment Terms

We accept various payment methods, including credit cards via Stripe and PayPal. Payments are processed securely. All applicable taxes or fees will be displayed during the checkout process.

5. Shipping Information

Orders will be dispatched to the delivery address provided by the purchaser. We are not responsible for issues arising from incorrect postcodes or delivery addresses supplied. Refunds will not be issued for postage costs or goods affected by incorrect addresses.

Customers must provide a valid email address and a local contact telephone number, preferably a mobile number, for the recipient at the time of placing the order.

Both the sender and recipient are responsible for liaising with the courier and customs regarding clearance delays or address queries.

While we strive to meet requested delivery dates, delays may occur, especially during peak periods in December and January.

We accept no liability for perishable items delivered late. During warmer weather, we reserve the right to dispatch haggis frozen and will include an eat-by date. Refunds will not be issued for perishable goods once a delivery attempt has been made.

6. Customer Complaints

We aim to address all complaints within five working days. Please contact us promptly to ensure resolution.

7. Quality Assurance

All fresh foods are dispatched in insulated boxes to maintain freshness. Our products comply with all UK legislative standards and are of the highest quality.

8. Force Majeure

We are not liable for delays or failure to deliver goods due to events beyond our control, including but not limited to extreme weather, pandemics, labour disputes, and customs delays.

9. Privacy Statement

We comply with UK GDPR regulations and the Data Protection Act 2018. Your information is collected to process orders and provide excellent customer service.

Data collected: Name, address, email, phone number, and payment details.

Sensitive information is not collected without your consent.

10. Stock Availability

If an advertised weight of a product is unavailable, we reserve the right to substitute it with an equivalent-weight item.

11. International Deliveries

Due to Brexit, deliveries outside the UK Mainland are limited.

Customs delays are beyond our control. Refunds will not be issued for goods held or delayed by customs.

Local customs fees or taxes are the responsibility of the recipient.

12. Returns and Refunds

Refunds are processed only after receiving returned goods. Return postage is the customer’s responsibility unless otherwise agreed.

Damaged products must be reported with photographic evidence within 24 hours of delivery.

Refunds are not available for fresh food items.

13. Weather Delays

We are not liable for delivery delays caused by adverse weather. Refunds are not issued for delays resulting from such conditions.

14. Hamper Content Substitution

We reserve the right to substitute hamper contents with items of equal or greater value.

15. Age Restrictions

Alcoholic products are only available to customers aged 18 or over.

By placing an order, you confirm you meet the legal age requirements.

Orders found in violation of this condition will be cancelled without notice.

16. Website Liability

While we endeavour to ensure the accuracy of our website, we are not liable for any errors, omissions, or incidental damages arising from its use.

17. Cancellation Policy

Orders may be cancelled before dispatch.

Once dispatched, orders cannot be cancelled due to the perishable nature of the goods.

In the event of stock unavailability or events outside our control, we reserve the right to cancel and refund your order promptly.

18. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage cookie settings through your browser preferences.

19. Feedback and Reviews

We encourage customer feedback and reviews. Inappropriate or offensive content will be moderated and removed.

20. Free Delivery

Free delivery applies only to mainland UK addresses. Additional charges may apply for certain areas.

20.1 Free Delivery

Use code freeshipping25 at checkout on orders over £100 for free shipping.

21. Liability for Lost or Stolen Parcels

We are not liable for parcels lost or stolen after being marked as delivered by the courier service. Customers are encouraged to ensure someone is available to receive the delivery.

22. Gift Messages

We reserve the right to refuse to print messages that are deemed offensive, inappropriate, or otherwise unsuitable.

23. Right to Refuse Service

We reserve the right to refuse service or cancel orders at our discretion if we suspect fraudulent activity, abusive behaviour, or a breach of these Terms and Conditions.

24. Amendments to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time without notice. The latest version will always be available on our website and will apply to all orders placed after the amendment date.

25. Promotional Offers

Promotional offers are subject to availability and may be withdrawn at any time. Discounts cannot be combined unless explicitly stated.

26. Customer Responsibility for Allergens

It is the customer’s responsibility to check allergen information on packaging. We cannot be held responsible for allergic reactions or cross-contamination of allergens during shipping.

27. Intellectual Property Rights

All content on our website, including text, images, and logos, is the property of All Over Foods Ltd. Reproduction, distribution, or modification of any content is strictly prohibited without our written consent.

28. Bulk or Corporate Orders

Bulk orders or corporate gifting packages may have specific terms regarding lead times, payment, and delivery. Please contact us directly for details.

29. Refunds for Failed Deliveries

If a delivery cannot be completed due to recipient unavailability or refusal, we cannot offer a refund for perishable items. Non-perishable goods may be refunded at our discretion, less shipping costs.

30. Alcohol Licensing & Responsible Retailing

All Over Foods Ltd is a fully licensed premises under the Licensing (Scotland) Act 2005. We are authorised to sell alcohol online from our licensed address:

W12 Willow House, Newhouse Road, Grangemouth, FK3 8LL

As part of our commitment to responsible retailing:

• Alcohol is only available to customers aged 18 and over
• We operate a strict Challenge 25 policy on all deliveries and collections
• Valid photographic ID (passport, driving licence) Be required upon delivery
• Alcohol sales and deliveries are conducted in accordance with our licensing conditions

If your order includes alcohol, you confirm at checkout that both the purchaser and recipient are of legal age.

31. Black Friday Deals

• The Black Friday promotion runs from 00:01 on 27 November 2025 until 23:59 on 1 December 2025. During this period, customers can enjoy 5% off all orders over £50 using the code BLACKFRIDAY5, and 10% off all orders over £150 using the code BLACKFRIDAY10 at checkout.

 

• Discount codes must be entered at checkout to be applied, and discounts cannot be added retrospectively. The discounts apply to product totals only and exclude delivery charges. The offer is valid while stocks last and cannot be used in conjunction with any other promotion, discount, or offer.

 

• These offers are intended for individual consumer use only. Scottish Hampers reserves the right to limit, cancel, or refuse orders that appear to be commercial in nature, involve bulk purchasing, or otherwise breach fair use.

 

• Scottish Hampers reserves the right to amend or withdraw the offer at any time without prior notice. The offer is available online only and applies to UK orders placed within the promotional period.

 

• Our Black Friday offers provide customers with up to 20% off selected hampers. Discounts are automatically applied to the product price and are valid until 23:59 on Saturday 30th November, or while promotional stocks last.
  

 

• These offers cannot be used in conjunction with any other discount codes, promotions, or voucher codes. Discounts apply only to hampers specifically marked as part of the Black Friday Sale.

 

• Scottish Hampers reserves the right to amend or withdraw Black Friday promotions at any time without prior notice.

 

Contact Information

For further enquiries, please contact us at:

Phone: 01786 357006

From abroad: +44 1786 357006

Address: All Over Foods Ltd, W12 Willow House, Newhouse Road, Grangemouth, Scotland, FK3 8LL