Scottish Hampers – Terms and Conditions

Last updated: Sep 29, 2026

1. About us

Scottish Hampers is a trading name of All Over Foods Ltd, a company registered in Scotland (company number SC644510). Our registered office is W12 Willow House, Newhouse Road, Grangemouth, FK3 8LL.

These terms apply to every order placed on scottish-hampers.com. In these terms, "we", "us" and "our" mean All Over Foods Ltd, and "you" means the person placing the order. Nothing in these terms affects your legal rights as a consumer.

2. Your order and our contract

•      When you place an order, we'll email you to acknowledge it. This acknowledgement does not mean we have accepted your order.

•      Our contract with you is formed when we email to confirm your order has been dispatched.

•      If we can't accept your order (for example, an item is out of stock, a price is wrong or we can't deliver to the address), we'll tell you and refund you in full.

3. Prices and payment

•      Prices are in pounds sterling and include VAT where it applies.

•      Delivery charges are shown at checkout before you pay.

•      We accept debit and credit cards, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. Payments are processed securely by our payment providers, and we never see or store your full card details. If you pay with Klarna, Klarna's own terms also apply.

•      If a product is clearly mispriced on our website, we'll contact you before dispatch. You can then pay the correct price or cancel for a full refund.

4. Delivery

•      We deliver to the address you give us. Please check the address and postcode carefully. If an order goes astray because the address or postcode given was wrong, we can't refund the goods or the delivery charge.

•      Please give a valid email address and a contact phone number (ideally a mobile) for the recipient. Couriers use these to send tracking updates and arrange delivery.

•      Delivery options and charges are shown at checkout. Free delivery applies to mainland UK addresses only, and some areas may carry an extra charge.

• 

•      You can choose a delivery date at checkout. We'll do our best to meet it, but courier delays can happen, especially at peak times in December and January. If your order doesn't arrive on the date agreed, contact us and we'll put it right in line with your legal rights.

•      Once your order is dispatched, we'll email you tracking details.

5. Fresh and perishable food

•      Fresh food is dispatched in insulated packaging to keep it in good condition.

•      In warmer weather we may send haggis frozen, marked with a use-by date.

•      Please make sure someone is available to receive fresh food and store it as shown on the label straight away.

•      If fresh food arrives spoiled, damaged or not as described, see section 12.

6. Missed, failed and lost deliveries

•      If a delivery can't be completed because the recipient wasn't available, refused it, or the address given was wrong, we can't refund perishable items. For non-perishable items returned to us, we'll refund their price less delivery costs, or re-send them for a further delivery charge.

•      If you or the recipient ask the courier to leave the parcel in a safe place or with a neighbour, it becomes your responsibility once it has been left there.

•      If tracking shows your parcel as delivered but it hasn't arrived, please contact us as soon as possible. We'll investigate with the courier. If the parcel didn't reach you, your chosen safe place or your chosen neighbour, we'll send a replacement 

7. Deliveries outside mainland UK

•      Deliveries outside mainland UK are limited, and not every product can be sent to every country.

•      Customs duties, taxes and fees charged in the destination country are the recipient's responsibility, unless they were included at checkout.

•      Customs checks can delay deliveries and are outside our control. Because food held at customs can spoil, we can't refund perishable goods delayed or held by customs.

•      The sender and recipient are responsible for dealing with the courier and customs about clearance delays or address queries.

8. Alcohol

All Over Foods Ltd holds a premises licence under the Licensing (Scotland) Act 2005 to sell alcohol online from W12 Willow House, Newhouse Road, Grangemouth, FK3 8LL. All alcohol sales and deliveries follow our licence conditions.

•      Alcohol is only sold and delivered to people aged 18 or over.

•      By ordering alcohol, you confirm that both you and the recipient are 18 or over.

•      We operate a Challenge 25 policy. The courier may ask for valid photo ID, such as a passport, photocard driving licence or PASS proof-of-age card, from anyone who looks under 25.

•      If no one aged 18 or over can show valid ID, the courier won't hand over the parcel and it may be returned to us. Section 6 then applies.

•      If you're sending alcohol as a gift, please let the recipient know they may be asked for ID.

•      We'll cancel and refund any order we believe breaks these rules.

9. Stock and substitutions

•      Product photos are for illustration, and packaging or presentation may vary.

•      If an item in a hamper is unavailable, we may replace it with a similar item of equal or greater value.

•      If the advertised weight of a product is unavailable, we may send an item of equivalent weight.

•      If a substitution would significantly change what you ordered, we'll try to contact you first. If you're unhappy with a substitution, contact us and you can return it for a refund.

•      If an item is out of stock and we can't substitute it, we'll tell you and refund it.

10. Allergens and product information

•      Ingredient and allergen information is shown on our product pages and on each product's label.

•      Our hampers are packed in premises that handle a wide range of foods containing allergens, so we can't guarantee any product is free from traces.

•      Please check the label of every item before eating, especially if an item has been substituted.

•      If you or your recipient have a food allergy, please contact us before ordering and we'll help you choose.

11. Cancelling your order

Before dispatch: you can cancel any order before it's dispatched by contacting us, and we'll refund you in full.

After delivery: for most non-perishable items, you have 14 days from the day you (or your recipient) receive them to cancel without giving a reason. To cancel:

1.     Tell us clearly within the 14 days, by phone or through the contact form on our website.

2.     Return the items within 14 days of telling us, unused and in their original packaging. Return postage is your responsibility.

3.     We'll refund you within 14 days of receiving the items back, or of receiving proof that you've sent them. If you return your whole order, the refund includes the standard delivery charge you paid.

We may reduce the refund if items have been handled more than needed to inspect them.

Items you can't cancel once delivered:

•      fresh or perishable food, or anything likely to go off quickly

•      food or drink that has been unsealed after delivery

•      items personalised or made to your own specification

Where a hamper contains both fresh and non-perishable items, the right to cancel applies only to the non-perishable items.

12. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, everything we sell must be as described, of satisfactory quality and fit for purpose.

•      If anything arrives damaged, faulty, spoiled or incorrect, please contact us as soon as possible, and within 24 hours of delivery for fresh or perishable food. Please send photos of the item and its packaging, as this helps us resolve things quickly and claim from the courier.

•      We'll offer a replacement or refund as appropriate. We won't charge you to return faulty items, and often won't need them back.

•      Refunds for faulty items are made within 14 days of us agreeing that you're entitled to one.

•      We don't refund fresh food if you simply change your mind, but fresh food that arrives faulty, spoiled or not as described is always covered.

13. Gift messages

We may refuse to print gift messages we consider offensive or inappropriate. If so, we'll contact you.

14. Corporate and bulk orders

Corporate and bulk orders may have their own terms for lead times, payment and delivery, set out in your quote. Please contact us for details. The 14-day right to cancel in section 11 applies to consumers only.

15. Promotions and discount codes

•      Offers are subject to availability and may be withdrawn at any time.

•      Discount codes must be entered at checkout and can't be added to an order afterwards.

•      Discounts can't be combined unless we say so.

16. Black Friday 2026

Our Black Friday promotion runs from 00:01 on Thursday 26 November 2026 until 23:59 on Monday 30 November 2026 (UK time).

 

The minimum spend and discount apply to product totals only, not delivery charges.

Black Friday Sale hampers: selected hampers marked as part of the Black Friday Sale are reduced by up to 20%. The reduced price is shown on the product, so no code is needed. Sale prices end at 23:59 on Monday 30 November 2026, or earlier if promotional stock runs out.

Promotion rules:

•      Black Friday codes can't be used on Black Friday Sale hampers, or with any other code, promotion or voucher.

•      Offers are for individual consumers, online only, on UK orders placed during the promotion.

•      We may limit, cancel or refuse orders that appear commercial, involve bulk buying or otherwise breach fair use. Any cancelled order will be refunded in full.

•      Offers are valid while stocks last, and we may amend or withdraw them at any time.

17. Reviews

We welcome reviews. We publish genuine reviews whether they're positive or negative, and only remove reviews that are offensive, unlawful, spam, or not about our products or service.

18. Our liability

•      If we break these terms or are negligent, we're responsible for loss or damage you suffer that is a foreseeable result. We're not responsible for loss that isn't foreseeable.

•      Our products are for domestic and private use. We're not liable to consumers for any loss of profit, business or business opportunity.

•      Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer.

•      Events outside our control: we're not responsible for delays or failures caused by events outside our reasonable control, such as extreme or adverse weather, courier network disruption, industrial action, pandemics or customs delays. If this happens, we'll tell you and do what we can to reduce the delay. If your order can't be delivered at all, we'll refund you for the items you haven't received.

•      Our website: we work hard to keep our website accurate, but occasional errors can happen. If we find an error that affects your order, we'll contact you.

19. Privacy and cookies

•      We handle personal data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

•      We collect the names, addresses, email addresses and phone numbers of buyers and recipients to process and deliver orders and provide customer service. We share recipient details with our couriers so they can deliver.

•      Payment details are handled by our payment providers, and we don't store full card details.

•      We don't collect sensitive information, such as allergy details, unless you choose to give it to us.

•      We only send marketing emails where the law allows, and you can unsubscribe at any time.

•      Our website uses essential cookies to work. We only use non-essential cookies, such as analytics and advertising cookies, if you agree through our cookie banner, and you can change your choice at any time.

•      Full details are in our Privacy Policy.

20. Intellectual property

All content on our website, including text, images and logos, belongs to All Over Foods Ltd or is used with permission. You may not copy, share or change it without our written consent.

21. Refusing or cancelling orders

We may refuse or cancel an order if we suspect fraud, abusive behaviour or a breach of these terms, or if items are unavailable or events outside our control stop us fulfilling it. If we cancel, we'll refund any payment in full.

22. Changes to these terms

We may update these terms from time to time. The version on our website when you place your order applies to that order.

23. Complaints

If something has gone wrong, please contact us. We aim to respond to all complaints within five working days. If you're not satisfied with our response, you can get free, independent consumer advice from Advice Direct Scotland (consumeradvice.scot) or Citizens Advice.

24. Governing law

These terms are governed by Scots law, and you can bring legal proceedings in the Scottish courts. If you live in England, Wales or Northern Ireland, you can also bring proceedings in your local courts.

Contact us

•      Phone: 01786 357006 (from abroad: +44 1786 357006)

•      Online: the contact form on our website >>

•      Post: All Over Foods Ltd (trading as Scottish Hampers), W12 Willow House, Newhouse Road, Grangemouth, FK3 8LL