Scottish Hampers FAQs

If you choose a future delivery date, we plan dispatch around that date; your hamper is not sent immediately just because you have placed the order. Select your preferred date from the options available at checkout when ordering our Christmas hampers.

We aim to meet your preferred date, but it is not guaranteed. Arrival can occasionally be a day early or 1–2 days late, particularly during busy periods or courier disruption.

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Yes. Choose an available preferred delivery date at checkout. We aim to deliver on that date, but courier delays, busy periods and adverse weather can affect arrival. Your order may arrive a day early or up to 1–2 days after your chosen date.

Allow extra time for special occasions. If timing is particularly important, contact our team before ordering.

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No. Your order confirmation acknowledges that we have received your order; it does not mean your hamper has been dispatched. This is especially important when you have selected a future date for Christmas or another occasion.

You will receive dispatch and tracking information once your order is on its way. If you are unsure about an existing order, contact our team with your order number.

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Standard Delivery is £6.95 and Express Delivery is £10.95. Highlands, islands, Northern Ireland, Saturday and timed services have separate charges and availability. Selected hampers qualify for free standard UK delivery where offered at checkout. The final charge depends on your items, delivery address and chosen service.

Check our delivery policy for the full list of services and prices, then select the appropriate service for the recipient’s address at checkout.

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Yes. Express Delivery offers a next-working-day service for eligible addresses, subject to stock availability and dispatch. Standard Delivery usually takes 1–3 working days.

Bank holidays and public holidays are excluded. Highlands, islands and Northern Ireland services take longer; Northern Ireland Express is not a next-working-day guarantee. See our delivery policy for regional timescales.

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We aim to dispatch orders placed before 7:00am on the same working day, subject to stock availability and your selected delivery date. An order with a future preferred date is scheduled around that date.

Same-day dispatch does not mean same-day delivery. Check our delivery policy for the delivery service and transit time that apply to your address.

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We deliver within the United Kingdom, including Northern Ireland, the Scottish Highlands and UK islands, subject to availability for the delivery address.

Highlands, islands and Northern Ireland deliveries can take 1–5 working days. Regional charges apply; check the recipient’s full postcode against our delivery policy before ordering.

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No. Scottish Hampers currently delivers within the UK only. We do not deliver to the Republic of Ireland, other EU countries, the USA or other international destinations.

Northern Ireland is covered by our UK delivery services and has its own charges and timescales. See our delivery policy for details.

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You will receive tracking details once your hamper has been dispatched. Use the courier’s tracking updates to follow its progress.

If you have only received an order confirmation, your hamper may still be awaiting its planned dispatch date. For help with tracking or a delivery concern, contact our team with your order number.

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Saturday and timed delivery services are available for eligible UK mainland addresses. Availability and charges depend on the service and destination.

Check the options at checkout and our delivery policy before ordering. Courier working days are normally Monday to Friday unless you have selected an available Saturday service.

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Check the courier’s tracking updates and contact our team with your order number if you need help. For chilled gifts, ask us before arranging a redirection or unattended delivery.

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Our family business has specialised in food gifting since 1999. We bring together Scottish flavours and carefully chosen accompaniments, then hand-pack each gift in Scotland. Explore our luxury Scottish hampers and check each listing for its contents and presentation.

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Our range features makers such as Great Glen Charcuterie, Highland Fine Cheeses, Island Bakery, Mrs Tilly’s, Alex Dalgetty & Sons and COCO Chocolatier. Contents vary between hampers. Scottish produce is central to the range, with some accompaniments sourced elsewhere. Meet our Scottish producers to learn more.

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Yes. Our food and drink gifts suit birthdays, anniversaries, thank-yous and other celebrations. Choose around the recipient’s tastes: something sweet, a savoury selection or a hamper to share. Browse our birthday hampers or anniversary gifts, and add a personal message.

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Compare the listed contents, sizes and presentation options before choosing your gift. Check the price of your selected option and allow for delivery at checkout. Browse the gift hamper range or build your own selection. For business gifts, tell us whether your budget needs to include delivery and branding.

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The contents depend on the hamper you select. Our afternoon tea collection offers different combinations of tea, biscuits, baking and treats. Read the individual contents list before ordering, particularly if you want scones, cream or a gift for more than one person.

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Yes. Use Create Your Own Hamper to choose from the food, drink and presentation options currently available. Pick a selection around the recipient’s favourite flavours, review the total and add a gift message. For a specific product or dietary requirement, contact our team before ordering.

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Yes. Enter the recipient’s address as the delivery address when ordering, and check the postcode carefully. Include your name in the gift message so they know who sent it. If the gift contains chilled food, arrange for someone to receive and unpack it promptly.

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Yes. Add your message when placing your order, including the sender’s name if you would like the recipient to know who it is from. Check the spelling and wording before completing checkout. If you need help with a message on an existing order, contact our team.

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Yes. Browse our alcohol-free hampers for food gifts without alcoholic drinks. If you need to avoid alcohol in food ingredients too, check the individual products and ask us before ordering. Dietary suitability depends on the complete contents of the chosen hamper.

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Please tell us the exact requirements before ordering so we can help you check suitable options. Review each product’s ingredients and allergen information; if anything is unclear or missing, contact our team. An alcohol-free hamper is not automatically vegetarian, vegan or suitable for a particular allergy.

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Fresh food travels in insulated boxes with foil lining and cooling packs. Unpack promptly and follow each product’s storage directions. Explore our cheese hampers.

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Shelf life varies by product. Follow the dates, storage directions and after-opening instructions on each label. If you are buying well ahead of an occasion, contact our team about the specific hamper before ordering. A hamper containing fresh food needs different planning from a selection of biscuits and confectionery.

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Yes. We help businesses choose ready-made gifts and plan bespoke orders for staff, clients and events. Send your quantity, budget and preferred arrival date to our corporate gifting team. We will discuss suitable contents, availability and the total price for your order.

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Yes. We can plan delivery to a workplace or separate UK addresses. Tell us how many recipients are involved when requesting your quote. We will confirm the address requirements, delivery charges and dispatch arrangements. Explore our corporate Christmas hampers and enquire early.

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Ask about branded gift cards, printed inserts and including your own merchandise. Available options, quantities, costs and lead times are agreed for your order. Tell our corporate gifting team about the messages, branding and dietary requirements you have in mind.

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Tell us the number of gifts, budget per hamper, preferred delivery date and whether delivery is to one location or multiple UK addresses. Please say whether your budget needs to include delivery and branding.

Include any dietary requirements, gift messages, printed inserts or merchandise you would like us to consider. Send a corporate gifting enquiry so we can confirm suitable options, availability, costs and lead times.

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Contact our team as soon as possible with the order number and the change you need. We will check what is possible at its current stage. Changes to the contents, address or message cannot be promised once preparation or dispatch is under way.

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If a hamper item is unavailable, we may replace it with a similar item of equal or greater value. If a substitution would significantly change your order, we will try to contact you first.

Please tell us about dietary requirements before ordering and check every product label on arrival, especially after a substitution. If you have a concern about a replacement, contact our team. See our terms and conditions for the full substitution policy.

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Please contact our team with your order number and a description of the issue. If possible, include photographs of the affected item and packaging to help us investigate. We will review the problem and explain the appropriate next steps.

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Your rights depend on the products and the reason for the return. Some goods that spoil quickly are excluded from change-of-mind cancellation rights. This does not remove your rights when goods are faulty, damaged or not as described. Please contact our team so we can help with your order, and see our returns and refund policy.

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