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FAQs Hampers

FAQs update Scottish Hampers 2024


Can I add items to a pre-selected hamper?

  • Yes, just continue shopping and select " Create Your Hamper". Choose any additional items you require and checkout

Can I choose my delivery date?

  • Yes. At the checkout you can enter your desired delivery date. We will despatch allowing for normal courier schedules but cannot guarantee exact delivery dates. Fresh produce cannot be despatched for transit over a weekend and so cannot be delivered on a Monday.

How can I include a personalised greeting?

  • At checkout, you have the option to add a personal message to be included on a greeting card.

How can I track my order?

  • We will send you an email when your order is shipped with the consignment number which will allow you to track your delivery online via the courier's website.

When will my hamper be delivered

  • You will receive an email when your hamper has been dispatched and when it has been delivered. Please check email spam folders or directly with the recipient to see if they have already received the hamper before contacting us, as sometimes an incorrect email address entered at checkout will result in no emails being received by you.
  • Currently, delivery drivers are operating contactless delivery, which means leaving hampers in a safe place instead of getting a signature for delivery. The recipient doesn't need to be in for delivery to be made. We would ask you to fully check that delivery has not been received or left with a neighbor, before contacting us.
  • UK delivery is free on orders over £50 and will usually take between 2-3 days to arrive, although this can be longer during peak periods.
  • Please be aware if you have ordered more than one hamper they may arrive as separate deliveries.

Why do I need to leave a phone number for delivery?

  • To help with delivery, if you’re able to provide the mobile number of the person the hamper is being delivered to, this would really help - especially with enabling delivery notifications and addressing any delivery issues that may arise. Sometimes delivery drivers can get lost, especially in the case of new build areas and remote locations where the postcode may not lead them to the right spot for the delivery premises. It happens.
  • We truly believe that the success rate of a first-time delivery is greatly increased when the delivery driver has a number he can call as and when he needs to; and this is only usually ever at the last minute, so wouldn’t necessarily spoil the surprise.

Why have you stopped offering international delivery?

  • Unfortunately, we made the decision to stop offering international delivery on our gift hampers. This is to ensure that we keep up our excellent customer service levels. We do still deliver our gift hampers to the whole of the UK, including Northern Ireland, as well as out of area, the Highlands and Islands.

Delivery to hospitals, universities and business and work addresses

  • If you’re looking to treat someone and have a gift delivered to either a hospital, university, college, military base, work address and so on, we ask you to be mindful that the driver is only required to deliver to the address on the label - not directly into the hands of the recipient wherever they may be within the building. For that reason, we cannot be held responsible for any delays that occur from here.
  • Sending a gift to someone in the hospital to help cheer them up? Be sure to include the ward name/number or department, as these details will make it easier for your treat to be delivered internally to where it needs to be. Sadly, we cannot deliver to hospitals on Saturdays. 
  • It is worth checking before you place an order to be delivered to a hospital, that the hospital will allow deliveries of food and drink items to the relevant ward, as well as ensuring all delivery details are correct. It would be such a shame for your gift to be delayed at the last hurdle due to unavoidable hospital policy.
  • For those lucky individuals you’re trying to treat who may live in a block of flats, the courier will require postal access to attempt delivery or for a card to be left.

Can you deliver to PO Box or BFPO addresses?

  • Unfortunately, we cannot deliver to PO Box or BFPO addresses. Sorry for any inconvenience